Refund Policy

Last updated: 26 October 2026

This Refund Policy explains how refunds work for services provided by MRSTECH International Holdings Ltd (“MRSTECH”, “we”, “us”).

1. Nature of our services

We provide professional software development and technology services. Work is carried out against an agreed scope and, in most cases, in stages (milestones).

2. Deposits

A deposit paid to reserve a project and begin work covers time and resources allocated to the engagement. Once work on a stage has started, the deposit for that stage is non-refundable to the extent work has been performed.

3. Refund requests

If you believe a deliverable does not meet the agreed scope, contact us within 14 days of delivery at info@mrstech.org with details. We will review the request and, where the issue is confirmed, either correct the work at no extra cost or refund the portion of the fee relating to the unperformed or non-conforming work.

4. Work already delivered

Fees for work already completed and delivered in line with the agreed scope are not refundable. Amounts corresponding to milestones not yet started are refundable on cancellation.

5. How refunds are paid

Approved refunds are made to the original payment method within 14 days of approval.

6. Contact

MRSTECH International Holdings Ltd — info@mrstech.org.